Frequently Asked Questions

Simply call +1 (877) 470-4467 and one of our specialists will guide you through plan selection, address verification, and scheduling. The entire sign-up process takes just a few minutes over the phone.

You'll need your service address and a payment method. That's all. No long forms or credit checks are required for most plans.

We offer same-day and next-day installation in most service areas. Self-install options are also available for eligible plans, allowing you to get connected within hours of ordering.

No. All Broadband Bloom plans are month-to-month. You are never locked into an annual contract and can cancel or change your plan at any time without early termination fees.

We offer plans from 100 Mbps (Basic) up to 1 Gbps symmetrical fiber (Fiber Internet). The right speed depends on the number of users and devices in your household and how you use the internet.

HD streaming typically requires 5–25 Mbps per stream. For a family of 4 streaming simultaneously with other devices online, our Home Internet plan at 300 Mbps provides a comfortable buffer.

Download speed affects how fast content arrives to your devices (streaming, browsing). Upload speed affects outgoing data (video calls, cloud backups). Our Fiber plan offers symmetrical 1 Gbps in both directions.

Speed can be affected by device age, router placement, number of connected devices, and in-home wiring. Call our support team and we can usually diagnose and resolve most issues remotely within minutes.

Ultra and Fiber plans include a free modem and WiFi router. Basic and Home Internet plans offer equipment rental or support for compatible personal equipment.

Yes, in most cases. Our support team can verify compatibility with your current equipment over the phone before your service is activated.

Equipment provided by us will be replaced at no charge if it malfunctions under normal use. Simply call us and we'll arrange a replacement or technician visit.

Yes. Our Fiber plan includes a whole-home WiFi mesh system that eliminates dead zones throughout your home. Mesh add-ons are also available for lower-tier plans.

Your billing cycle starts on your service activation date. Bills are due 21 days after the statement date. You'll receive an email reminder before each payment is processed.

We accept all major credit and debit cards, as well as ACH bank transfers. Enrolling in auto-pay may qualify you for a monthly discount.

We offer seasonal hold options for qualifying accounts. Call our customer service team to discuss your specific situation and we'll find the best solution.

Simply call us at +1 (877) 470-4467 to cancel. There are no early termination fees on any plan. Equipment provided by us should be returned within 30 days of cancellation.